STUFF WE GET ASKED A LOT
Welcome to the Chic Afri Fashion Help Center. We’ve compiled some of our customers’ most frequently asked questions into one easy-to-access place. Check them out below - maybe you’ll have the same question that was on somebody else’s mind. Should you have any other issue that we may have missed, don’t hesitate to reach out.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept the following payment Methods: Visa, MasterCard, American Express and PayPal.
Please note we do not store credit card details nor do we share customer details with any 3rd parties.
WHAT IS YOUR RETURN POLICY?
We strive for customer satisfaction and as a result would accept returns if contacted within 48 hours of delivery and items are sent back within 12 days in original condition, unaltered and unwashed.
Securely pack your items in the original product packaging.
You will be responsible for paying for the shipping costs when returning your item(s).
DO YOU SHIP WORLDWIDE?
Our goal is to ship worldwide. However, we currently only ship to the United States of America, Canada, and selected African and European countries.
Shipping rates are calculated at checkout and will vary based on your delivery location.
Shipments crossing international borders are subject to assessment of duties and taxes imposed by the importing country's government. Chic Afri Fashion has no control over those charges as they are not fixed. They are your responsibility.
CAN I CANCEL MY ORDER?
Contact us within 24 hours to cancel your order.
I NEED MY ORDER BEFORE A SPECIFIC DATE
In the event you need your item(s) by a certain date, please contact us before ordering to ensure timely delivery of your order.
Shipping rates are calculated at checkout and vary based on delivery location.
WHAT ARE YOUR SHIPPING RATES?
WHEN WILL MY ORDER SHIP?
Due to these unprecedented times, processing time might be longer.
Please, allow 1-3 business days processing time for express shipping orders and up to 1 week processing time for flat rate shipping orders to be shipped.
During holidays and sales event, please allow up to 14 days for your order to ship.
Note that these are estimated times and it might take lesser times to ship your order. We strive for your satisfaction and always care to meticulously process and dispatch your ChicAfriFashion pieces to you.
At Chic Afri Fashion, it’s our goal to bring you the largest selection of top quality products on the market. We’re always here to help our customers, providing a wealth of knowledge about our items and expediting the online shopping process. We want each shopper to have a unique, one-of-a-kind experience with our innovative Online Boutique Store.